Values is a term that we are seeing really moving in conversation at the moment. Not just with movements and governments, but in friends circles and family conversation. But how do brands add value to their customers, and why do we care?
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We are being asked a lot how Covid-19 is affecting our business. What all of this means for our little Company of One, what we are doing with all our “extra time” and are we worried about what the future holds?
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Over the past few months in Australia we have had a huge change in the way that social media operates, particularly for brands and influencers. The removing of likes by both Instagram and now Facebook has caused outrage in some corners of the social media world and rejoicing in others. The question now is what this means for business, and I am the first person to say who the heck cares if they’ve hidden the likes – that’s not the point. Outrageous, I know.
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For one reason or another, there has been plenty of talk online lately about brand guidelines – what you should include, why they’re important and what they offer your business. I’m not going to rehash that here, it doesn’t add any value to a conversation that is already happening. What I have observed though is the tendancy for brand guidelines to be a beautiful document that sits in a drawer and doesn’t get applied to all parts of your business, the way it should be. And that’s something worth tackling.
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Each of us in small business came into what we are doing with a Vision or a skill or maybe even a dream. It could have manifested itself as a product or a service, a doodad or widget or even just selling the idea – but there was obviously a time where we were doing it all. The making, the thinking, the website, the writing, the selling, the chasing and – if you were lucky – the invoicing.
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As part of an ongoing conversation into how we should all be using social media in 2019 is the conversation about sales. Social media managers are increasingly being asked about the dollar value amount they bring into a business, what’s their ROI. And we have no issues about being asked about our ROI – what we do want to look at is what we mean when we talk about the “return”.
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We have to change the way we are using social media in 2019. Not just you, not just me, but all of us.
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We spoke recently about why email marketing is important and why it should be a key part of your amplification strategy. But there’s no sense in sending out a carefully crafted message that doesn’t add value to the people you are trying to target – but who are they anyway? Who are you designing your EDMs for and what are you trying to get them to do?
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Itʼs a topic that comes up pretty quickly when you talk to business owners – they arenʼt getting the engagement they want on social media, the cost of boosting all their posts is too high and they arenʼt even sure if anyone is seeing their posts at all. As a company who works in the space, we hear this all too often and we see it regularly. More and more, social media platforms are becoming a discovery platform or a portfolio showcase, rather than a regular engagement channel. They are no longer the key way to capture the attention of your audience.
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I spoke last week about how important it is to be blogging for your brand, but it’s important to note that no one wants to be putting in all the effort of blogging without sharing it with the intended audience. While content being live on your website is a good thing for increasing your search results or giving you kudos in the eyes of Google, ultimately what we should be trying to do with any blog post is to deliver value for your customers – so we have to get the content to the people! What are you doing to amplify your blog posts? Firstly, you need to consider the lifecycle of your blog post when writing it. Is it a piece of evergreen or cornerstone content – a blog post on a topic that will continue to be relevant for an extended period of time? Or is it really topical and will only be relevant for a little while? If your content is evergreen, share it a little bit now, but anticipate that you will be able to share and promote that content for as much as years afterwards. If your content is only going to be relevant for a short period, share and amplify it quickly and regularly over a shorter space of time to get maximum mileage out of your posts. Then consider your amplification platforms. Where does your blog go once it’s live on your website? Pick and mix from the list, depending on what your marketing strategy looks like right now: Email newsletter | Affiliate or partner websites | Social media | As an article on LinkedIn | as part of a campaign promoting another piece of content | via direct email to customers (usually in an email signature) | As a printed fact sheet | Now consider the piece of content itself – what are the ways that we can get maximum mileage out of this one idea? Some of these I touched on earlier in the article. You can share a blog post with your suppliers or partners in the hope that they will share it with their audience. You can turn a brief (350 words or so for best results) blog post into a longer report or fact sheet. Turn quotes from the blog post into images to go onto your social media. Create an explainer video that…
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